LendPlus Case

How we contributed to the growth in loan issuance.

Vertical
Finance
Geo
Kenya
Goal
Increase the number of issued loans
Channels
Google Ads, Meta Ads
35K+
unique issued loans
40%
CR from app install to application submission
LendPlus Case

About the App

LendPlus is a micro-lending mobile app in Kenya that provides fast loans.

LendPlus logo

Challenges

  • Advertising policy restrictions. Facebook and Google regularly reject creatives and ad texts related to loans and microcredit.
  • High competition. Competing applications are heavily promoted and offer similar functionality.
  • User concerns about online loans due to the presence of fraudulent services.

Solution

Promotion Channels

Facebook (Meta Ads)

  • Promotion through targeted advertising based on interests (finance, microloans, small business).
  • Use of Lookalike Audiences to find new customers similar to existing users who have taken a loan.
  • Use of a broad audience aged 18–57.

Google (Google Ads)

The campaign focused on mobile app installs via Google Play.

Ad Formats Development & Optimization

Our team implemented a diverse range of advertising formats to engage our target audience effectively:

  • Video Ads. Demonstrated the simplicity of the loan application process, showcased step-by-step form completion, and highlighted sample messages received throughout the customer journey.
  • Banners. Communicated key loan terms, featured customer testimonials, presented profiles of approved applicants, and illustrated product examples that can be purchased using the loan amount.
  • Google Ads. Different lengths videos to cover as many placements as possible. We tested high-performing videos in multiple timeframes and formats to identify the most effective combinations.

Localization

  • Our team utilized UGC videos featuring locals to build trust. 
  • All banners and videos displayed amounts in the local currency for greater relevance.
  • We continuously improved ad copy and creatives, carefully refining language—avoiding explicit use of terms “cash” or “loan” in headlines—to comply with platform policies.
  • Also, we highlighted LendPlus’s unique value propositions: higher initial loan limits and flexible repayment extension options. 
  • Additionally, we included messages about the company’s licensing and secure data processing to reinforce credibility and trust.
Solution

Results

Over the course of the 8-month advertising campaign, we achieved the following results: 

  • A total of 35,715 unique loans were issued.
  • The conversion rate from application to loan approval reached 23%, while the conversion rate from app install to application submission was 40%.

 

The decline in loan volume starting in December was a result of pausing advertising on Meta platforms due to the app’s suspension.

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